Terms of Service

Effective Date: December 1st, 2024

Welcome to Ohio Valley Cyber (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our services, website, and any related products or services provided by Ohio Valley Cyber. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Provided

Ohio Valley Cyber offers technical support, technical education, IT solutions, data recovery, cybersecurity services, and related technical services for consumers and small businesses. Specific details about our services are available on our website or can be provided upon request.

2. Eligibility

By using our services, you represent and warrant that:

  • You are at least 18 years of age or have the consent of a legal guardian.
  • You have the authority to enter into these Terms on behalf of yourself or your organization.
  • Your use of our services complies with applicable laws and regulations.

3. Service Terms

3.1 Consultations and Appointments

  • Services are provided by appointment, either on-site, remotely, or at a mutually agreed-upon location.
  • Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may incur fees.

3.2 Service Limitations

  • We will make every reasonable effort to provide effective services but do not guarantee specific outcomes.
  • Certain services, such as data recovery, are not guaranteed and may result in data loss due to the difficulty or limitations of the device and software. Please consult with our team about any risks associated with these services.
  • Some services only require payment if the service is successful, and all services are covered by our Satisfaction Guarantee.

4. Payment Terms

4.1 Pricing

  • Service pricing is detailed on our website or provided during consultations. Custom quotes may apply for complex or variable projects.
  • Service pricing may change without notice. However, all subscription pricing changes will be made available 60 days prior to the change.

4.2 Payment Methods

  • Payments are due upon completion of services unless otherwise specified in a written agreement.
  • Accepted payment methods include credit/debit cards, electronic transfers, and other methods specified by us.

4.3 Refunds

  • We guarantee customer satisfaction with any service we offer. If the customer is not satisfied, they can receive a refund for the cost of service. Any parts used during the service are non-refundable.

5. Privacy and Data Security

5.1 Privacy Policy

  • Our Privacy Policy, available at ohiovalleycyber.org/privacy, explains how we collect, use, and protect your information. By using our services, you consent to our Privacy Policy.

5.2 Data Responsibility

  • While we take every precaution to safeguard your data, you are responsible for backing up important data before service. Ohio Valley Cyber is not liable for data loss unless directly caused by negligence.

6. Prohibited Activities

You agree not to:

  • Use our services for illegal, harmful, or unauthorized purposes.
  • Access or attempt to access unauthorized areas of our systems or services.
  • Interfere with the operation of our website or services.

7. Disclaimers and Limitation of Liability

7.1 No Warranties

  • Services are provided “as is” and “as available.” Ohio Valley Cyber disclaims all warranties, express or implied, including fitness for a particular purpose.

7.2 Limitation of Liability

  • To the fullest extent permitted by law, Ohio Valley Cyber is not liable for indirect, incidental, or consequential damages resulting from your use of our services.

8. Intellectual Property

All content provided by Ohio Valley Cyber, including but not limited to text, graphics, and software, is owned by or licensed to us. You may not reproduce, distribute, or create derivative works without our express permission.

9. Termination

We reserve the right to suspend or terminate services if you violate these Terms or engage in prohibited activities. Termination does not affect accrued rights or liabilities.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio. Any disputes arising from these Terms or our services will be resolved first through in-house negotiation. If unresolved, mediation will be the next step.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Thank you for choosing Ohio Valley Cyber!